Exchange & Return Policy

At Lady Style Fashion, we want you to love every purchase. If you are not fully satisfied, we offer a simple and customer-friendly return and exchange process.

🛍️ 30-Day Money Back Guarantee

We now offer a 30-day money back guarantee.

  • You may request a return or refund within 30 days of delivery
  • Items must meet all return conditions listed below
  • Refunds are issued after inspection of the returned item

🔁 Return & Exchange Period

  • Returns and exchanges are accepted within 30 days from the date of delivery
  • Requests made after 30 days will not be accepted

⚠️ Important Policy for Sale Items

Sale Dresses Policy:

  • ❌ Sale items are NOT refundable
  • ✅ Sale items are exchange only, subject to availability
  • 🔄 Exchanges allowed for different size or style
  • 💳 If unavailable, store credit may be issued

📦 Conditions for Returns & Exchanges

To be eligible, items must be:

✔ Unworn, unwashed, unused
✔ In original condition
✔ With all tags and original packaging intact
✔ Free from stains, makeup, perfume, odor, smoke, or pet hair

🚫 Non-Acceptable Returns

We will NOT accept returns if items are:

  • Worn, washed, or damaged
  • Missing original tags or packaging
  • Returned with pet hair, stains, or hygiene issues

❗ Items not meeting these conditions will be rejected and sent back to the customer.

🔄 How to Return or Exchange

  1. Check that your item meets all return conditions
  2. Carefully repackage your item
  3. Ship it to the return address below

📌 Important Notes:

  • Return shipping costs are the customer’s responsibility (unless item is faulty)
  • We recommend using a trackable shipping service

📍 Return Address

Italian Linen
Unit 32, Fashion City
Ballymount, Dublin
D24 KN65
Ireland

💔 Damaged or Faulty Items

If you receive a faulty or damaged item:

📧 Contact us immediately at
infoladystylefashion@gmail.com

We will arrange:

  • Replacement OR
  • Full refund

✔ In such cases, return shipping will be covered by us

⏱️ Refund Processing Time

  • Items are inspected upon arrival
  • Approved refunds are processed within 5–7 business days

📌 Important Notes

  • Returns are accepted only after inspection
  • Items returned after 30 days will not be accepted
  • Hygiene standards must be strictly followed
  • We aim to provide a smooth, fair, and stress-free shopping experience